Federally funded programs and state specific laws do not permit the routine waiver of patient responsible amounts (deductibles, coinsurance, or copays).

It is the policy of A2Z to bill any secondary insurance payers for the deductible, coinsurance, and copayment amounts. If after all payers have remitted payment, it is A2Z’s policy to bill and collect from the patient any remaining amounts from any deductibles, coinsurance, or copayment as determined by the insurance payer.

A2Z accepts personal checks and all major credit cards. Payments may be processed through A2Z’s billing vendor or online through the A2Z web portal.

A2Z Billing – 718-313-0549 x229

If insurance information is not provided, we may send the patient a bill for the charges.

If A2Z has already billed the insurance company and have had no response from them after a reasonable length of time, A2Z may contact the patient to assist us with the insurance company to process the bill and/or appeal the claim. This is to avoid any possible timely filing issues with the insurance carrier.

In the event that A2Z does not participate in an insurance network, please contact our billing department.

A2Z Billing – 718-313-0549 x229

A2Z will work with the patient to establish reasonable payment arrangements. The patient will only be sent to a collection agency if they fail to forward payments received from their insurance company to A2Z for services. Sending patients to a collection agency will be A2Z’s last resort.

Once your insurer has processed your claim, you will receive an Explanation of Benefits (EOB) from your insurer informing you of the amount it will pay for your laboratory services. The EOB is not an invoice or bill, but it may indicate that a balance remains which is your responsibility. That balance may include your copayment, deductible, or other costs outlined in your terms of coverage. If you have a question about your EOB or your terms of coverage, contact your insurance company.